• 1.How to withdraw items?
    Step 1: Sign in playskins.com through Steam.
    Step 2: Go to My Winnings
    Step 3: Select your items in inventory witch you want to withdraw
    Step 4: Click Withdraw items, then the bot will send you a trade offer, please accept that to finish the trade
  • 2.What can I do with my winnings
    When you open the case, and get your winnings, you can choose sell for balance or withdraw the item,you can only choose one way. If you choose sell for balance, the money will be added to your balance.If you choose withdraw, you can withdraw it in you inventory.
  • 3.I have added the balance but money didn’t come. What should I do?
    Attention! Your payments could be delayed for 5-10 minutes. If the money didn`t come within the hour, please contact our online service with live chat.
  • 4.I cannot get the trade offer, why?
    The bot cannot send you trade offer in the following reasons:
    A. You have blocked trade (came with the new device, recently changed the password / e-mail, changed the Steam Guard security settings have VAC-ban, etc.).
    B. You have hidden inventory in Steam privacy settings (Check it)
    Steam My Privacy Settings
    C. Check your trade-link in profile and Steam settings – they should be matched.
    D. Bot is having problems with the Steam connection, the problem is in the Steam API, please try again later.
    E. If you have any other questions, you can contact our online service with live chat.
  • 5.Affiliate Program Tips?
    A. We pay you up to 30% commissions of the dollar amount for each order made from a customer that you refer to playskins.com.
    B. You get an affiliate URL, and tracking your commissions report too.
    C. We welcome any kind of marketing method, You can use YouTube, Twitch, Website, Blog, Social Media to send your affiliate URL, and you will earn commissions easily.
  • 6.Terms of Service<
    A. The use of the terms and conditions (the 'terms of use') applies to the URL for all related web sites, including throughout the global playskins site (collectively referred to as for 'the site'). This site is the property of PLAYSKINS and its licensing. You use this site, which means that you agree to the terms of use; if you do not agree, do not use this site.
    B. PLAYSKINS reserves the right to change, modify, add or delete some of the contents of this usage at any time. You have a responsibility to view the changes in the terms of use. You continue to use this site after the change of the information, which means that you agree and accept the change. If you comply with the terms of use, PLAYSKINS is granted you a personal, non-exclusive, non-transferable, limited rights to log in and use the site.
    C. You may not attempt to trespassing, 'crack' passwords or any other illegal means, not authorized to access this site any part or function, or links to the website or any playskins server of any other system or network or not authorized made this site provided for any service. D. You cannot explore, scan or test the vulnerability of the site or any of the network links to this site, nor in violation of this site or link to any network security or authentication measures. You may not reverse lookup, track or seek any information on this website any other users or visitors or playskins other customers tracking, including any non-source of all your playskins account; or to show all your personal information outside of any information, including but not limited to the web site provides proof of identity or information, use the web site or the site to provide any service or information. E. You agree not to use any equipment, software or procedures, interfere with or attempt to interfere with the normal operation of the site or any transaction on this site, or interfere with or attempt to interfere with other people's use of the site. F. You can't fake a letter head or otherwise manipulate the identification function to forge the source of any information or transfer content that you submit to PLAYSKINS through this site, or to fake the source of any service provided by this website. You can't fake or fake someone, or imitate any other person or entity. G. You may not prohibit the any illegal or the terms of use for using this web site or any content, or for abetting any illegal or infringement of other acts playskins or the rights of others using the websites or any of the content.Purchase, other terms and conditions
    H. Additional terms and conditions may apply for the purchase of goods or services, and was the site of a specific part or function, including competition, promotion or other similar functions, all the terms and conditions were through here quoted into these terms of use. You agree to comply with such other terms and conditions, including the terms and conditions of the legal age to which you have reached the use or to participate in such services or functions. If issued by the terms of use and for certain parts of the website or the website provides any service or application in terms of the content of the conflict. After the terms of content for you use the content of this web site or to the service use. As to the obligations of its products and services (if any), PLAYSKINS is only subject to the agreement of the obligations of the agreement, and no content of this site shall be interpreted as the change of the agreement.PLAYSKINS may, at any time, modify the site's offer of any product or service, or any such product or service price. Information on products and services in this web site may be overdue, and PLAYSKINS does not undertake to update the information on such products and services on the site.Privacy
    I. PLAYSKINS's privacy policy applies to the use of this site, as part of its terms and conditions to use the terms of the.This site may contain links to other independent third party websites ('link sites'). These links are available only for visitors. The link site is not controlled by the PLAYSKINS, its content, including the link to the site of any information or information, PLAYSKINS did not agree to any responsibility. You need to judge your interaction with the website.Violation of the terms of use
    J. Playskins to disclose its own about you any information, including your identity, if playskins think for any with your use of this website investigation or complaint requires the disclosure, or the possible (intentional or non-intentional) right or property right or property damage or interference playskins or this website visitor or user (including playskins customer for confirmation, contact or bring a lawsuit to the disclosure. PLAYSKINS always reserves the right to disclose any information that it considers necessary to comply with any applicable laws, regulations, legal procedures or requirements of the government. PLAYSKINS that applicable legal requirements or allow the disclosure, including the purpose of fraud protection and other companies or organizations to exchange information, PLAYSKINS may also disclose your information.You agree and acknowledge that playskins can keep you through this web site or the site provides all services and playskins of any transmission or communication, but also disclosure of the data, if required by law the retention or disclosure, or playskins throught for the following to the retention or disclosure is reasonably necessary: (1) to comply with the statutory procedures, (2) for the execution of these terms of use, (3) to respond to any of the data in violation of the assertion of the rights of others, or (4) to protect the playskins, playskins employees, this website users or visitors and the public rights, property or personal safety. You agree that if playskins think you are in violation of the terms of use or possible for with you via the website of other protocols or guidelines. Playskins can discretion and without prior notice, terminate your access permissions for this site and / or block you’re after access to the web site. You also agree that you on the terms of use any violation constitutes a illegal and unfair business practices and will cause irreparable damage to the playskins (money damages cannot fully compensate for the damage), and you agree to playskins the under the circumstances that necessary or appropriate any injunctive or other similar relief. These remedies are complementary to any other remedies enjoyed by PLAYSKINS under the law or equity.You agree that playskins can discretion and without prior notice, due to the following reasons to terminate your access to the site, including (but not limited to): (1) should be law enforcement agency or other government agencies, 2) should you (your own requirements to delete the account), (3) the website or the website to provide any service on suspending, or significant modifications, or (4) unexpected technic If for you violate the use clause resulting playskins to your legal proceedings, in addition to playskins awarded in the law any other remedies. Playskins has the right to from you and you agree to pay all reasonable attorney's fees and the expenses of the litigation. You agree that PLAYSKINS will terminate your access to this website without any violation of the terms of this use, PLAYSKINS will not take responsibility for you or any third party.Feedback and information
    K. Any feedback you provide on this site is treated as a non-confidential. PLAYSKINS can use the information at any time and without limitation. The information contained in this website may be changed without notice. Copyright 2005-2017 PLAYSKINS Group Inc. all rights reserved. PLAYSKINS law group updated in February 8, 2017 Additional Terms and Conditions; EULAs
    L. When you use G2A Pay services provided by G2A.COM Limited (hereinafter referred to as the 'G2A Pay services provider') to make a purchase on our website, responsibility over your purchase will first be transferred to G2A.COM Limited before it is delivered to you. G2A Pay services provider assumes primary responsibility, with our assistance, for payment and payment related customer support. The terms between G2A Pay services provider and customers who utilize services of G2A Pay are governed by separate agreements and are not subject to the Terms on this website.With respect to customers making purchases through G2A Pay services provider checkout, (i) the Privacy Policy of G2A Pay services provider shall apply to all payments and should be reviewed before making any purchase, and (ii) the G2A Pay services Provider Refund Policy shall apply to all payments unless notice is expressly provided by the relevant supplier to buyers in advance. In addition, the purchase of certain products may also require shoppers to agree to one or more End-User License Agreements (or 'EULAs') that may include additional terms set by the product supplier rather than by Us or G2A Pay services provider. You will be bound by any EULA that you agree to.For customer service inquiries or disputes, you may contact us by email at support@playskins.com
  • 7.How to Get the Steam ID?
    Log in steamcommunity.com
    Click "View profile"
    Copy the link to http://steamrep.com, and search, you will get the steam id.
  • 8.How to use the voucher?
    Make sure you have voucher code, and click My Voucher, Enter the code to get voucher. After you get success, you can click "Apply" to add the fund to your balance. Also you can click “Present to friend” and send the voucher to you friend.